REFUND AND WARRANTY INFORMATION

Phalcon Overland Warranty and Refund Policy

Thank you for shopping at Phalcon Overland! Below are policies covering warranty and return of goods.

Warranty: Phalcon Overland warrants refrigerator units against manufacturer defects for 1 year from the date of purchase to the original purchaser. If the unit fails and Phalcon determines the failure is warrantable, Phalcon will supply a replacement unit of identical or similar capability or offer store credit at Phalcon’s discretion. This warranty does not cover the following:

Contents contained in the product at time of failure
Failure due to exposure to the elements
Failure due to exposure to salt or corrosives
Failure due to dropping, mishandling, or exposure to extreme shock / vibration
Failure due to using a power source with voltage rates not equal to the supplied power adapter

Refunds, Exchanges, and Cancellations:

Product shipping box is damaged, suspect goods could be damaged: Refuse the shipment if possible and contact Phalcon for a replacement. If not, contact Phalcon, Phalcon will issue and RMA and send a replacement
Customer wishes to cancel order before product has shipped: Contact Phalcon and the order will be canceled and funds refunded without penalty.
Customer wishes to cancel order after shipment but before delivery: Customer contacts Phalcon for an RMA #, customer responsible for shipment back to Phalcon, if shipping packaging intact, purchase price will be refunded. If shipping packaging is not intact a $25 restocking fee will be deducted from the refund.
Customer wishes to exchange product within 14 days or receipt of said product: Contact Phalcon for an RMA #. Phalcon will issue store credit towards the new but different product. Customer is responsible for shipping the old unit back unless other arrangements are made with Phalcon.
Customer wishes to return the product within 30 days of receipt of said product: Contact Phalcon for an RMA #, customer is responsible for return shipping, a $25 restocking fee will be deducted from the refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only warranty related returns will be accepted after 30 days of receipt of product.

Please allow for 5 business days to receive your refund once the RMA has been processed.

Shipping: shipping instructions will be given to the customer as part of the RMA process.