Dual Zones are arriving soon! Pre Order now!

REFUND AND WARRANTY INFORMATION

Phalcon Overland Warranty and Refund Policy

Thank you for shopping at Phalcon Overland!  Below are policies covering warranty and return of goods.

Warranty:  Phalcon Overland warrants refrigerator units against manufacturer defects for 1 year from the date of purchase to the original purchaser.  If the unit fails and Phalcon determines the failure is warrantable, Phalcon will supply a replacement unit of identical or similar capability or offer store credit at Phalcon’s discretion.  This warranty does not cover the following:

  • Contents contained in the product at time of failure
  • Failure due to exposure to the elements
  • Failure due to exposure to salt or corrosives
  • Failure due to dropping, mishandling, or exposure to extreme shock / vibration
  • Failure due to using a power source with voltage rates not equal to the supplied power adapter

 

 

Refunds, Exchanges, and Cancellations: 

  • Product shipping box is damaged, suspect goods could be damaged: Refuse the shipment if possible and contact Phalcon for a replacement.  If not, contact Phalcon, Phalcon will issue and RMA and send a replacement
  • Customer wishes to cancel order before product has shipped: Contact Phalcon and the order will be canceled and funds refunded without penalty.
  • Customer wishes to cancel order after shipment but before delivery: Customer contacts Phalcon for an RMA #, customer responsible for shipment back to Phalcon, if shipping packaging intact, purchase price will be refunded.  If shipping packaging is not intact a $25 restocking fee will be deducted from the refund.
  • Customer wishes to exchange product within 14 days or receipt of said product: Contact Phalcon for an RMA #.  Phalcon will issue store credit towards the new but different product.  Customer is responsible for shipping the old unit back unless other arrangements are made with Phalcon.
  • Customer wishes to return the product within 30 days of receipt of said product: Contact Phalcon for an RMA #, customer is responsible for return shipping, a $25 restocking fee will be deducted from the refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only warranty related returns will be accepted after 30 days of receipt of product.

Please allow for 5 business days to receive your refund once the RMA has been processed.

 

Shipping:  shipping instructions will be given to the customer as part of the RMA process.

×

We often restock popular items or they may be returned by the other customers. If you would like to be notified when this happens just enter your details below.


Please enter name
Invalid email address
Required mobile number Invalid number Invalid country code Too short Too long ✓ Valid
Your notification has been registered. Close
Looks like you already have notifications active for this size!

We respect your privacy and don't share your email with anybody.

×

Thank you, we have now received and recorded your request to be notified should be restocked.

We will only use your email for this purpose.

We have cancelled your request.